@article{1068,
  author = {Oscar Ardaiz and Felix Freitag and Leandro Navarro},
  title = {Estimating the service time of web clients using server logs},
  year = {2001},
  journal = {SIGCOMM Computer Communications},
  volume = {31},
  number = {2 suppleme},
  pages = {108–123},
  publisher = {ACM},
  address = {New York, NY, USA},
}